Refund Policy

At Windows To The Wall, we take pride in providing high‑quality window replacement services and products. This Refund Policy explains when refunds may be issued and how service‑related concerns are handled.

By scheduling a service or purchasing products through our website, you agree to the terms outlined below.

Eligibility for Refunds

Refunds may be issued under the following conditions:

The wrong window style, size, or product was ordered due to an error on our part.
A product arrives damaged or defective before installation.
A cancellation request is submitted before custom windows have been ordered or before installation has been scheduled.

Refunds are not available for:

Custom‑ordered windows once the order has been placed with the manufacturer.
Installed windows, unless required by law or covered under warranty.
Services that have already been completed.

Cancellations

Standard window orders may be canceled within 48 hours of purchase if the order has not yet been processed.
Custom window orders cannot be canceled once manufacturing has begun.
Installation appointments may be rescheduled at no cost with at least 24 hours’ notice.

Warranty & Service Issues

Many window products include a manufacturer’s warranty covering defects in materials or workmanship. In addition:

If an installation issue arises due to our workmanship, we will correct it at no additional cost.
Warranty claims are handled according to the manufacturer’s terms.
Refunds are not issued for warranty‑covered repairs or replacements.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Non‑Refundable Situations

Refunds will not be granted if:

The customer changes their mind after custom windows have been ordered.
The product has already been installed.
Damage occurred due to misuse, improper care, or external factors (weather, accidents, etc.).
The request falls outside the eligible refund window.

To request a refund, report an issue, or ask questions about this policy, contact us at: Windowstothewallllc@gmail.com or 440-991-6161